SHIPPING COST

  • Shipping to Netherlands, Belgium, Luxembourg, Germany: €6.75
  • Free shipping for orders over €100
  • Free returns – sent back product for free
  • Free exchange – new product will be shipped for free
  • Home-Try and Lease A Jeans available
  • Free repair service
  • Return worn out MUD jeans back to us for free and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans
  • Return any old jeans with at least 96% cotton and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans
  • Shipping to Austria, Denmark, France, United Kingdom: €15
  • Returns at own cost and risk – money for your product will be refunded once we received your package
  • Lease A Jeans available
  • Home-Try not available
  • Return worn out MUD jeans back to us for free and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans
  • Shipping to the Liechtenstein, Monaco, Norway, Sweden: €15
  • Returns at own cost and risk – money for your product will be refunded once we received your package
  • Lease A Jeans available
  • Home-Try not available
  • Return worn out MUD jeans back to us for free and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans
  • Shipping to the USA, Finland, Ireland, Italy, Switzerland, Spain: €30
  • Returns at own cost and risk – money of your product will be refunded once we received your package
  • Home-Try not available
  • Lease A Jeans available
  • Return worn out MUD jeans back to us for free and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans
  • Shipping to the rest of the world: €50
  • Returns at own cost and risk – money of your product will be refunded once we received your package
  • Home-Try not available
  • Lease A Jeans available
  • Return worn out MUD jeans back to us for free and get a €10 discount when buying a new MUD Jeans or 1 month discount when leasing a MUD Jeans

RETURNS

PLEASE ADDRESS YOUR RETURN TO:
Mud Jeans International B.V.
Veluwezoom 32
1327 AH Almere
The Netherlands

We want you to be happy with our products. If you are not, you can return your order within 14 days after arrival. All returns have to be unworn, unwashed and undamaged.

Please check above which shipping category applies to you.

Category 1:
To return products, contact us at [email protected].
We will send you a pre-paid return label by email that you can print and attach to your package. Please fill in the enclosed packing list in your delivery box telling us what is wrong with the product.
Where to post your package? Use your nearest DPD pickup point:
https://www.dpd.com/de_en/parcelshops/show
Once we received your package, we will refund your money within 7 days.

Category 2, 3, 4 & 5:
Return products at your own cost and risk. Once we received your package, we will refund the product price. Please send your package to our headquarter in Almere. You can find the address above.

Our Home-Try service gives you 15 days to make a decision which jeans to keep. If you decide to keep a second or third jeans, let us know. Send an email to [email protected]. We will also charge you for these jeans then.

Note that Home-Try is only available for the countries mentioned in Category 1 & 2. Please check above which shipping category applies to you.

Category 1:
Return the jeans that don’t fit by using the enclosed pre-paid return label and the package in which the jeans were sent to you. Return the package at the nearest DPD pickup point. Check your nearest location here:http://www.dpd.com/nl/home/pickup/pickup_finder

When your MUD jeans rip or tear, we repair your jeans free of charge.

Note that this service is only available for the countries mentionend in Category 1 & 2. Please check above which shipping category applies to you.

Category 1:
Send an email to [email protected].
We will send you a pre-paid return label by email that you can print and attach to your package.
The shipping costs are on us in both directions – when you send your broken jeans to us and when we send your repaired jeans back to you.
Where to post your package? At the nearest DPD pickup point:
http://www.dpd.com/nl/home/pickup/pickup_finder

Your MUD Jeans are worn out? Send the jeans back to us so we can recycle them and keep the loop going. Good news for you: you get a reward for sending back the jeans! You will receive a code that gives you a €10 discount for your next MUD Jeans purchase.

Please check above which shipping category applies to you.

Category 1:
Write an email to [email protected].
We will send you a pre-paid return label that you can print and attach to your package.
Where to post your package? At your nearest DPD pickup point:
http://www.dpd.com/nl/home/pickup/pickup_finder

Category 2, 3, 4 & 5:
Return the package with your old MUD Jeans at your closest postal office. Please send us your package to our headquarter in Almere. You can find the address above. Pay the shipping cost, keep the bill and send us a scan or a picture of the bill. We will refund you these shipping costs within 7 days after having received your receipt.

After 1 year of leasing you have the possibility to switch to a new pair of jeans.

Note that our service Lease A Jeans is only available for the countries mentioned in categories 1, 2 and 3. Please check above which category applies to you.

Category 1:
If you like to switch your 1 year old MUD Jeans for a new one, send an email to [email protected]. We will send you a personal code. This code gives you a €10 discount for leasing a new jeans. Use this code to lease a new jeans.
Once you received the new jeans, use the package and the enclosed pre-paid return label to send us back your old MUD Jeans.
Return the package at the nearest DPD pickup point, check your nearest location here:http://www.dpd.com/nl/home/pickup/pickup_finder

Category 2 & 3:
If you like to switch your 1 year old MUD Jeans for a new one, send an email to [email protected]. We will send you a personal code. This code gives you a €10 discount for leasing a new jeans. Use this code to lease a new jeans.
Once you received the new jeans, use the package to return your old MUD Jeans.
Where to post your package? Use your nearest postal office. Please send us your package to our headquarter in Almere. You can find the address above. Pay the shipping cost, keep the bill and send us a scan or a picture of the bill. We will refund these shipping costs within 7 days after having received your bill.

You can send us jeans from any brand that contains at least 96% cotton. We will also recycle those jeans!

When you order a jeans on our website, check the box “I want to return any jeans” during the ordering process. You will get a refund of €10 as a reward from us when we received your package.

Note this service is only available for countries mentioned in categories 1 & 2. Please check above which category applies to you.

Category 1:
Order the jeans you like. Once you have received your jeans, use our package and the enclosed pre-paid return label to send us the jeans you want us to recycle. Return the package at the nearest DPD pickup point, check your nearest location here:
http://www.dpd.com/nl/home/pickup/pickup_finder
Once we received your package, we will refund you €10.