SHIPPING COST

  • Shipping to Netherlands, Belgium, Germany: €6.75
  • Free returns – Please note Customized Vintage Jeans can not be returned
  • Free exchange – Please note Customized Vintage Jeans can not be exchanged
  • Free repair service
  • Get a €10 discount for returning any old jeans (of at least 96% cotton). Use the Repack and return label you just received with your new purchase to send back your old jeans. In case of leasing, we will deduct one month of your leasing term.
  • Shipping to Austria, Denmark, France, United Kingdom, Luxemburg: €15
  • Returns at own cost and risk – money for your product will be refunded once we received your package. – Please note Customized Vintage Jeans can not be returned.
  • To exchange your MUD Jeans send it to our return address at your own cost. New article will be sent free of charge – Please note Customized Vintage Jeans can not be exchanged
  • Get a €10 discount for returning any old jeans (of at least 96% cotton). Use the Repack you just received with your new purchase to send back your old jeans at your own cost. In case of leasing, we will deduct one month of your leasing term.
  • Shipping to the Liechtenstein, Monaco, Sweden, Spain, Italy, Ireland, Bulgaria, Estonia, Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic: €25
  • Returns at own cost and risk – money for your product will be refunded once we received your package. – Please note Customized Vintage Jeans can not be returned.
  • To exchange your MUD Jeans send it to our return address at your own cost. New article will be sent free of charge – Please note Customized Vintage Jeans can not be exchanged
  • Get a €10 discount for returning any old jeans (of at least 96% cotton). Use the Repack you just received with your new purchase to send back your old jeans at your own cost. In case of leasing, we will deduct one month of your leasing term.
  • Shipping to the Norway, Switzerland: €30
  • Returns at own cost and risk – money for your product will be refunded once we received your package. – Please note Customized Vintage Jeans can not be returned.
  • To exchange your MUD Jeans send it to our return address at your own cost. New article will be sent free of charge – Please note Customized Vintage Jeans can not be exchanged
  • Get a €10 discount for returning any old jeans (of at least 96% cotton). Use the Repack you just received with your new purchase to send back your old jeans at your own cost. In case of leasing, we will deduct one month of your leasing term.
  • Shipping to the rest of the world: €50
  • Returns at own cost and risk – money for your product will be refunded once we received your package. – Please note Customized Vintage Jeans can not be returned.
  • To exchange your MUD Jeans send it to our return address at your own cost. Please inform us via info@mudjeans.eu.
  • Get a €10 discount for returning any old jeans (of at least 96% cotton). Use the Repack you just received with your new purchase to send back your old jeans at your own cost. In case of leasing, we will deduct one month of your leasing term.

RETURNS

PLEASE ADDRESS YOUR RETURN TO:
Mud Jeans International B.V.
Veluwezoom 32
1327 AH Almere
The Netherlands

We want you to be happy with our products. If you are not, you can return your order within 14 days after arrival. All returns have to be unworn, unwashed and undamaged.

Please check above which shipping category applies to you.

Category 1:
To return products, you can simply use the return label in your package. Please fill in the enclosed packing list in your delivery box telling us which product you want to return and why?
Where to post your package? Use your nearest DPD pickup point:
https://www.dpd.com/de_en/parcelshops/show
Once we received your package, we will refund your money within 7 days.

Category 2 & 3:
Return products at your own cost and risk. Once we received your package, we will refund your order. Please send your package to our headquarter in Almere. You can find the address above.

Category 4 & 5:
Return products at your own cost and risk. Once we received your package, we will refund the product price. Please send your package to our headquarter in Almere. You can find the address above.

If your MUD Jeans get damaged, give them a wash and send them to our return address (see above). We will then repair & send back your MUD Jeans free of charge.

Please include a little note for us which specifies where your MUD Jeans are damaged as well as your name, address and e-mail.

Note that this service is only available for the countries mentioned in Category 1. For other Categories it is more sustainable to use a repair service close to your home. Please check above which Category applies to you.

Your jeans are worn out? Send your jeans, MUD Jeans or any brand as long as it contains 96% cotton, back to us so we can recycle them and keep the loop going. Good news for you: you get a reward for sending back the jeans!

Please check above which shipping category applies to you.

Note: Only one 10€ discount possible per new jeans.

Category 1:
Get a €10 discount per new jeans for returning any old jeans (of at least 96% cotton). Use the Repack and return label you just received with your new purchase to send back your old jeans. On receipt of your parcel we will refund €10 – in case of leasing, we will deduct one month of your leasing term.
Where to post your package? At your nearest DPD pickup point:
http://www.dpd.com/nl/home/pickup/pickup_finder

Category 2, 3, 4 & 5:
Get a €10 discount per new jeans for returning any old jeans (of at least 96% cotton). Use the Repack you just received with your new purchase to send back your old jeans at your own cost. On receipt of your parcel we will refund €10 – in case of leasing, we will deduct one month of your leasing term.

After 1 year of leasing you have the possibility to switch to a new pair of jeans.

Category 1:
If you like to switch your 1 year old MUD Jeans for a new one, send an email to customerservice@mudjeans.eu. We will send you a personal code that deducts the subscription fee and one month lease term of your next lease. Use this code to lease a new jeans.
Once you received the new jeans, use the package and the enclosed pre-paid return label to send us back your old MUD Jeans.
Hand in the package at the nearest DPD pickup point, check your nearest location here:http://www.dpd.com/nl/home/pickup/pickup_finder

Category 2, 3, 4 & 5:
If you like to switch your 1 year old MUD Jeans for a new one, send an email to customerservice@mudjeans.eu. We will send you a personal code that deducts the subscription fee and one month lease term of your next lease. Use this code to lease a new jeans.
Use the Repack you just received with your newly leased jeans to send back your old jeans at your own cost.